Managed IT services and IT support
Your team needs computers that work, email that arrives and someone to call when they do not. We handle the day-to-day IT for small and mid-sized Michigan businesses so you can stop thinking about it.
What managed IT includes
Managed IT means one monthly agreement covers the everyday work of keeping your technology healthy. We watch your systems, fix what breaks, and plan ahead so surprises are rare.
- Help desk support by phone and email
- Remote monitoring of computers and servers
- Windows and software updates (patch management)
- Workstation setup, repair and replacement
- Server management and maintenance
- New employee setup and departing employee shutoff
- Backup monitoring and restore testing
- Vendor management for internet, phones, printers and business software
- Hardware and license tracking
- IT budgeting and replacement planning
Software we already support
Microsoft 365, Exchange, SharePoint, OneDrive and Outlook, plus the line-of-business applications your team uses every day. If your business runs on something else, we will work with that vendor on your behalf.
Fully managed or co-managed
Fully managed IT
We are your IT department. Staff call us for help, we handle security and updates, and we meet with leadership to plan budgets and upgrades. This fits most companies with no internal IT staff.
Co-managed IT
You already have an internal IT person or an office manager who handles technology. We take the work they do not have time for, such as security tools, projects, after-the-fact cleanup and vacation coverage, so they are never the only line of defense.
How we get started
Conversation
We learn how your team works and what keeps going wrong.
Assessment
We inventory devices, accounts, network and backups, and flag security gaps.
Onboarding
We install monitoring and security tools, document your systems and fix urgent issues.
Ongoing support
Day-to-day help for your staff, plus regular check-ins on budget and upgrades.
Signs it is time for managed IT
- Your IT person is also your office manager, bookkeeper or owner
- The same problems keep coming back
- Nobody is sure the backups actually work
- No one can say who has access to which files
- Some computers are still on Windows 10, which Microsoft stopped supporting in October 2025
- You are paying for software licenses nobody uses
Frequently asked questions
What is the difference between managed IT and break-fix support?
With break-fix support you call when something breaks and pay by the hour. With managed IT you pay a predictable monthly fee and we work to prevent problems: monitoring, updates, security and planning. Most businesses spend less overall and have far less downtime with managed IT.
What size businesses do you support?
We work with small and mid-sized organizations, usually companies that do not have a full IT department. That ranges from small offices to growing businesses with multiple locations.
Can you support our industry-specific software?
Usually, yes. We already support the line-of-business software small businesses rely on, and we work directly with other software vendors when an issue is on their side.
Do we have to replace everything when we switch to VCS?
No. We start with what you have, fix what is urgent, and plan replacements over time based on age, risk and budget.
Talk to people who will know your systems by name
Call us or send a note. We will learn how your business runs and give you a straight answer about what it needs.